Consumer rights

If you've received a faulty product, or a service you weren't happy with - talk to Tees. Our consumer rights solicitors can help resolve the issue, and make sure you're not out of pocket.

A consumer rights specialist at your side

At some point, we’ve all had to return things that didn’t work properly. You hunt for the receipt and then take it back to the shop to do battle. Or, you phone customer services and pick your way through an automated phone system – only to be told there’s nothing to be done because ‘it’s outside the warranty’.

If this sounds familiar, talk to Tees. Our consumer litigation team are experts in consumer law – and we’re here to help. We’ll explain your legal position, and help you find a solution. Our dedicated team have helped many people resolve disputes over faulty goods or services, so you can trust us to secure the best possible outcome for you.

How we can help you

The litigation team at Tees is highly experienced in taking up consumer cases with a variety of businesses. Whatever your situation, we have the legal expertise and practical insight to get you through it. We’re very successful at getting results for our customers too! From fitted kitchens to new and used cars, if you haven’t got what you paid for, we can help to sort it out. 

We’ll fight your corner

At Tees, we don’t believe anyone should have to put up with faulty goods or sub-standard work. So when you come to us for help, we’ll listen carefully to what’s happened and we’ll give you straightforward advice about how to move forward.

If you want us to, we’ll take up your case with the people or company that sold you the faulty goods or provided a poor service. Often, being contacted by a solicitor does the trick because companies know how determined our solicitors are. But if it doesn’t, we’ll take appropriate legal action on your behalf to get a satisfactory outcome for you.

Our expertise

Our consumer law team have handled many types of claim over the years and have seen it all before. So, we know just what to do in your circumstances. We have advised clients on disputes involving:

  • Car dealerships in respect of the purchase of new, used and classic cars 
  • Kitchen and bedroom supply and installation contractors 
  • Conservatory companies 
  • Estate agents, letting agents and property management companies 
  • Plumbers and electricians 
  • Auctioneers and eBay
  • School/nursery/university contract and fee disputes

How we work

We’ll put you at the centre of all we do. We’ll talk to you in plain English and we’ll advise you on the best way to get a satisfactory resolution to your consumer dispute. We’ll work efficiently and quickly to get your dispute sorted out and we’ll keep you up to date by phone, email and letter - whichever of these is most convenient for you.

What to do next

If you’ve had trouble with goods or services that you’ve paid for not coming up to scratch, call us for a free and confidential discussion about what we can do to help.

Call our Dispute Resolution & Litigation solicitors on...

0800 013 1165

...for a free initial chat, at no obligation, or fill out our enquiry form and a solicitor will get in touch.

Enquiry form

Get in touch

Call us on 0800 013 1165 or complete our enquiry form
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Talk to an expert

Q: Where is your office?

Tees has five offices - Bishop's Stortford, Cambridge, Chelmsford, Royston and Saffron Walden. We're happy to see you at the office of your choice, and our solicitors or financial advisers can travel to an office that suits you. You can find directions on our website here.

Q: How can I contact Tees?

You can phone us on 0800 013 1165 or email hello@teeslaw.com. If you need to speak with a particular person, you'll find their contact details on the 'Our People' section. 

Q: Is there parking at your office?

Yes, all of our offices have parking nearby. Our Bishop's Stortford, Cambridge, Chelmsford and Saffron Walden offices have onsite parking. Our Royston office has free parking a short walk away.

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