Consumer rights

If you've received a faulty product, or a service you weren't happy with - talk to Tees. Our consumer rights solicitors can help resolve the issue, and make sure you're not out of pocket.

Polly Kerr, Royston

Your consumer rights - legal advice

A consumer rights specialist at your side

At some point, we’ve all had to return things that didn’t work properly. You hunt for the receipt and then take it back to the shop to do battle. Or, you phone customer services and pick your way through an automated phone system – only to be told there’s nothing to be done because ‘it’s outside the warranty’.

If this sounds familiar, talk to Tees. Our consumer litigation team are experts in consumer law – and we’re here to help. We’ll explain your legal position, and help you find a solution. Our dedicated team have helped many people resolve disputes over faulty goods or services, so you can trust us to secure the best possible outcome for you.

How we can help you

The litigation team at Tees is highly experienced in taking up consumer cases with a variety of businesses. Whatever your situation, we have the legal expertise and practical insight to get you through it. We’re very successful at getting results for our customers too! From fitted kitchens to new and used cars, if you haven’t got what you paid for, we can help to sort it out. 

We’ll fight your corner

At Tees, we don’t believe anyone should have to put up with faulty goods or sub-standard work. So when you come to us for help, we’ll listen carefully to what’s happened and we’ll give you straightforward advice about how to move forward.

If you want us to, we’ll take up your case with the people or company that sold you the faulty goods or provided a poor service. Often, being contacted by a solicitor does the trick because companies know how determined our solicitors are. But if it doesn’t, we’ll take appropriate legal action on your behalf to get a satisfactory outcome for you.

Our expertise

Our consumer law team have handled many types of claim over the years and have seen it all before. So, we know just what to do in your circumstances. We have advised clients on disputes involving:

  • Car dealerships in respect of the purchase of new, used and classic cars 
  • Kitchen and bedroom supply and installation contractors 
  • Conservatory companies 
  • Estate agents, letting agents and property management companies 
  • Plumbers and electricians 
  • Auctioneers and eBay
  • School/nursery/university contract and fee disputes

How we work

We’ll put you at the centre of all we do. We’ll talk to you in plain English and we’ll advise you on the best way to get a satisfactory resolution to your consumer dispute. We’ll work efficiently and quickly to get your dispute sorted out and we’ll keep you up to date by phone, email and letter - whichever of these is most convenient for you.

What to do next

If you’ve had trouble with goods or services that you’ve paid for not coming up to scratch, call us for a free and confidential discussion about what we can do to help.

Call our Dispute Resolution & Litigation solicitors on 0800 0131165

For a free initial chat, at no obligation, or fill out our enquiry form and a solicitor will get in touch.

Enquiry form

Make an enquiry today

Tees coronavirus update

We’re open and here to help you. We’re running as normal with our employees all working from home.

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You can call us as normal on 0800 013 1165 or email us:

You can also find contact details for all our advisers here. 

As a flexible and technologically-adept firm, we already had many home-working systems in place. We have now rolled this technology out to all our employees working for clients, so they can continue to work normally - and from home.

If you are a client, please be assured you can get in touch with Tees and we are still working on your case. To replace face-to-face meetings, we have the facilities to do video-conferencing, conference calls or just speak on the phone, as you need.

Due to the circumstances, please call us if you would have wanted a home visit, and we can organise the best and safest way of being in touch.

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