Tees is a trading name of Stanley Tee LLP which is a Limited Liability Partnership registered in England and Wales with number OC327874 and with VAT Number 205 2982 19. Stanley Tee LLP is regulated and authorised by the Solicitors Regulation Authority and so is subject to the SRA Code of Conduct 2011 which can be accessed here.
Where we refer to a 'partner' we refer to a Member of Stanley Tee LLP.
A list of all the Members of Stanley Tee LLP, including each Member’s professional qualifications, is available for inspection at the registered office at Tees House, 95 London Road, Bishop's Stortford CM23 3GW.
The material on this website has been prepared to provide useful information but does not constitute legal or other professional advice and should not be considered as a substitute for legal or other professional advice on any specific case. Nothing on this site constitutes an advertisement or a binding offer to perform any legal service in any jurisdiction.
Stanley Tee LLP and its members and employees will endeavour to keep the content of this website accurate and up-to-date but do not accept any liability for any loss caused in connection with use or reliance on the contents of this website except as prohibited by law.
We are not responsible for the content of any other website, including any website through which you may have gained access to our website or to which you may gain access from our website. We do not accept any liability in connection with any such websites or links.
The copyright and other intellectual property rights in the contents of this website, including any Tees and/or Stanley Tee LLP marks, logos and brands, belongs to Stanley Tee LLP (or any licensors who have expressly licensed content to Stanley Tee LLP). All rights, save as expressly granted, are reserved except that:
You are permitted to print or download extracts from this website for your own personal use provided the material is not incorporated in any other work or publication;
You may copy extracts from this website to provide to individual third parties for their own personal use provided you inform the individual that Stanley Tee LLP is the source of the material and that its use is subject to the terms set out on this website.
Links to this website may not be included on any other website without our prior written permission. If you are in doubt whether an item is copyright or a trade mark of Tees Law or Stanley Tee LLP please contact us for clarification.
We provide our clients with our Terms of Business at the start of each new matter, but you can also view our Terms of Business here.
We are committed to providing a high quality legal service to all our clients. However, we recognise that despite best endeavours occasionally problems do occur. If you are unhappy about any aspect of the service you have received, or about a bill, we hope you will tell us about it. This will help us to continuously improve our client care.
If you have a complaint, please initially contact the person dealing with your matter or the Department Head whose details are set out in our initial letter to you. If your concerns remain unresolved please contact Alison Popper who has responsibility for client care and whose contact details are:
Tees, Tees House,
95 London Road, Bishop’s Stortford,
Herts CM23 3GW
Telephone: 01279 213246
What will happen next?
1. Within 5 days of receipt of your complaint we will send you a letter or email of acknowledgment together with a copy of this procedure. We will then investigate your complaint by reviewing your file(s) and liaising with the person who is/was dealing your matter. Within 14 days of acknowledging receipt of your complaint we will send you a written response addressing your concerns, including our suggestions for resolving the matter. We may also propose a meeting with you, or a pre-arranged telephone call, to try to resolve your concerns. Very occasionally we will need longer to respond to your complaint but if that is the case we will explain why.
2. Once you have received our response and/or discussed your complaint with us, if you do not consider that your concerns have been satisfactorily addressed you can request a final review, which will be conducted by a Partner. The outcome of the review will be provided within 14 days of receipt of your request.
3. If, having followed the above steps, you remain dissatisfied with our handling of your matter, or with our handling of your complaint, you can ask the Legal Ombudsman to consider your complaint. Complaints to the Legal Ombudsman should be made within 6 months of our final response to your complaint or within 6 years of the occurrence of the act of omission you are complaining about (or if outside that period within 3 years of when you should have become aware of it). For further information, you should contact the Legal Ombudsman whose contact details are as follows:
PO Box 6806
Telephone: 0300 555 0333
Alternative complaints bodies such as ProMediate (www.promediate.co.uk) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.
The Legal Ombudsman may not deal with a complaint about a bill if you have applied to the court for assessment of that bill. If it will not be possible to adhere to any of the timescales above, we will let you know in advance and will explain why
Our website relates only to the laws of England and Wales except as expressly stated to the contrary.
In the event of any dispute arising as a result of content posted on this website, the jurisdiction and applicable law to be invoked is that of England and Wales.
If you have any queries please contact our Quality and Risk Manager, Alison Popper, on 01279 213246 or by email at firstname.lastname@example.org