Legal notices for our legal services

Regulatory Information

Tees is a trading name of Stanley Tee LLP which is a Limited Liability Partnership registered in England and Wales with number OC327874 and with VAT Number 205 2982 19. Stanley Tee LLP is regulated and authorised by the Solicitors Regulation Authority and so is subject to the SRA Code of Conduct 2011 which can be accessed here.

Where we refer to a 'partner' we refer to a Member of Stanley Tee LLP.

A list of all the Members of Stanley Tee LLP, including each Member’s professional qualifications, is available for inspection at the registered office at Tees House, 95 London Road, Bishop's Stortford CM23 3GW.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour, this could be for things like dishonesty, taking or losing money or treating you unfairly because of your age, a disability or other characteristic. For further information visit their website https://www.sra.org.uk/consumers/problems/ or call 0370 606 2577.

Terms of Use 

The material on this website has been prepared to provide useful information but does not constitute legal or other professional advice and should not be considered as a substitute for legal or other professional advice on any specific case.  Nothing on this site constitutes an advertisement or a binding offer to perform any legal service in any jurisdiction. 

Stanley Tee LLP and its members and employees will endeavour to keep the content of this website accurate and up-to-date but do not accept any liability for any loss caused in connection with use or reliance on the contents of this website except as prohibited by law. 

We are not responsible for the content of any other website, including any website through which you may have gained access to our website or to which you may gain access from our website. We do not accept any liability in connection with any such websites or links.

Copyright and Intellectual Property 

The copyright and other intellectual property rights in the contents of this website, including any Tees and/or Stanley Tee LLP marks, logos and brands, belongs to Stanley Tee LLP (or any licensors who have expressly licensed content to Stanley Tee LLP). All rights, save as expressly granted, are reserved except that: 

You are permitted to print or download extracts from this website for your own personal use provided the material is not incorporated in any other work or publication; 

You may copy extracts from this website to provide to individual third parties for their own personal use provided you inform the individual that Stanley Tee LLP is the source of the material and that its use is subject to the terms set out on this website. 

Links to this website may not be included on any other website without our prior written permission.   If you are in doubt whether an item is copyright or a trade mark of Tees Law or Stanley Tee LLP please contact us for clarification.

Terms of Business

We provide our clients with our Terms of Business at the start of each new matter, but you can also view our Terms of Business here.

Complaints handling policy

We are committed to providing a high-quality legal service to all our clients. However, we recognise that despite best endeavours, occasionally problems do occur. If you are unhappy about any aspect of the service you have received, we hope you will tell us about it. This will help us to continuously improve our client care. 

In the first instance, it would be helpful to contact the person who is working on your case, or their supervisor, or head of department to discuss your concerns and they will do their best to resolve your complaint as early as possible. 

If you do not feel able to raise your concerns with the people dealing with your case and their supervisor, and/or you remain dissatisfied with their response, please contact Gemma Garen, Director of Risk & Compliance who has oversight of the firm’s complaints. The risk and compliance team will investigate the matter for you and their contact details are:  riskandcompliance@teeslaw.com or 01279 710637. 

When contacting us about your complaint, please set out the following so that we can understand your complaint better:

  • Your full name and contact details;
  • What you think we got wrong or could have done better; and
  • How you would like your complaint to be resolved.

Once your complaint reaches the final stage of investigation with the Risk & Compliance team, we will:

  • Acknowledge receipt of your complaint within one week
  • Investigate your complaint and respond within 28 working days of our complaint acknowledgement. We may also propose a meeting with you, or a telephone call, to try to resolve your concerns. Very occasionally we will need longer to respond to your complaint but if that is the case we will explain why. In accordance with our professional obligations, we have a total of 8 weeks to resolve your complaint
  • If, having followed the above steps, you remain dissatisfied:
  1. You can ask the Legal Ombudsman to consider your complaint but before they accept a complaint for investigation, they will check that you have tried to resolve it with us first. Complaints to the Legal Ombudsman should be made within 6 months of our final response to your complaint, or within 6 years of the occurrence of the act or omission, and no more than three years from when you should reasonably have known there was cause for complaint. Their details are: Legal Ombudsman PO Box 6806, Wolverhampton WV1 9WJ, www.legalombudsman.org.uk  enquiries@legalombudsman.org.uk  Telephone: 0300 555 0333
  2. Alternative complaints bodies such as ProMediate (www.promediate.co.uk) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.

Governing Law

Our website relates only to the laws of England and Wales except as expressly stated to the contrary. In the event of any dispute arising as a result of content posted on this website, the jurisdiction and applicable law to be invoked is that of England and Wales.

If you have any queries please contact our Risk & Compliance Director, Gemma Garen , on 01279 710637  or by email at gemma.garen@teeslaw.com

We understand your situation and our expert team are here to help

Get in touch to speak with someone who can help you move forward.

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