Legal support specialists
Our approach is all about putting the client at the centre of the process and making sure the right person has access to the files at the right time, so we can proactively support the client throughout the work they’re hiring Tees to do. We keep clients updated – anticipating their questions – so they don’t have to ring up to find out what’s happening, as is so often the case with solicitors.
The client support people are a vital part of a smooth-running team. We make sure you have the time and the work systems to engage with the clients, supporting them with the information and reassurance they may need during their matter. This is central to the Tees’ offering to clients.
The kind of work tasks include:
- keeping track of matters, moving them along, and proactively providing updates to clients
- dealing with enquiries from clients via telephone and face to face – to keep them informed of progress, answer any queries
- preparing court forms and statements
- preparing records of legal costs
- typing legal contracts, digital recordings (transcriptions), agreements and wills
- obtaining ID information, conflicts of interest, and financial checks
- answering emails, opening mail or filing or proofreading documents
- organising client meetings and taking minutes.
Specialist legal support careers
At Tees we have 8 different legal departments and we can support you to develop a specialism in one of the areas if that is your interest – such as commercial property or family law, conveyancing or disputes. As well as legal support specialists, we also have specialists in IT, finance, marketing, HR and facilities.
We’re known for our friendly working environment where everyone’s input is valued and listened to. We value our people and their work and at Tees you will find a rewarding work environment where you can contribute your ideas and grow your career.
We are proud to share that our Net Promoter Score is excellent (78%) and our rating on Trustpilot is 4.5 stars out of 5.